Return Policy: Satisfaction Guaranteed
At Sim Coaches, we take pride in providing exceptional products and a delightful shopping experience. We are committed to ensuring our customers are completely satisfied with their purchases. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return policy designed with you in mind.
Return Period: 14 Days
You have 14 days from the date of delivery to return your purchase if it doesn't meet your expectations. Simply contact our customer service team within this time frame to initiate the return process.
Product Condition: Like-New
To be eligible for a return, products must be in great condition, showing no signs of foul play or intentional damage. If we find evidence of misuse or excessive wear and tear, we reserve the right to assess the situation and either charge for the damaged pieces or return the item(s) to you.
No Return Fees, Unless Damages Are Present
We understand that sometimes a product may not be what you expected, and we want you to feel comfortable returning it without incurring any additional costs. We only charge return fees if there is damage to the product(s). In the case of undamaged returns, you will receive a full refund. Almost all damage we've seen comes from users wanting to return and just tossing everything in the box not caring how its sitting. Most of our products are made with softer metals that can scratch. Simply stacking everything in the box is sure to terribly damage everything. Properly pack it back in the box and you won't have one problem.
Packaging: Keep the Original Box
Please retain the original packaging to ensure the items can be shipped back to us safely and securely. Using the original box helps protect the products from any potential damage during transit.
Refund Process: Inspection and Approval
Once we receive and inspect your returned items, we will promptly process your refund. Please allow us some time to carefully evaluate the products for any signs of foul play or damage. Rest assured, your satisfaction is our top priority, and we will process your refund as soon as possible.
We appreciate your trust in our products and strive to deliver only the best. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are always here to help and ensure a seamless return process.