Returns Policy

You have 14 days from the date of delivery to return your purchase if it doesn't meet your expectations. Simply contact our customer service team within this time frame to initiate the return process.

Like-New Condition Required: Products must be in great condition, showing no signs of foul play or intentional damage. We reserve the right to assess the situation and either charge for the damaged pieces or return the item(s) to you.

Original Packaging: Please retain the original packaging to ensure the items can be shipped back to us safely and securely. Using the original box helps protect the products from any potential damage during transit.

We only charge return fees if there is damage to the product(s). In the case of undamaged products, you will receive a full refund. Almost all damage we've seen comes from users wanting to return and just tossing everything in the box and not caring how it sits. Most of our products are made with softer metals that can scratch. Simply stacking everything in the box is sure to terribly damage everything. Properly pack it back in the box and you won't have one problem.

1. Contact Us: Send our support team an email with your return request. Photos help speed up the process.

2. Get Approval: Once we receive and inspect your returned items, we will promptly process your refund. Please allow us some time to carefully evaluate the products for any signs of foul play or damage.

3. Receive Refund: Rest assured, your satisfaction is our top priority, and we will process your refund as soon as possible. We appreciate your trust in our products and strive to deliver only the best.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are always here to help and ensure a seamless return process.

Email: support@simcoaches.com